Refund policy

Returns and refunds

We want you to be certain about your Chiron. If it is not right for you, you can return it.

RETURN WINDOW
You have 30 days from the day your bike is delivered to request a return. Accessories and add-ons can be returned within 30 days of delivery.

CONDITION
To be eligible for a full refund the bike must be in the condition it arrived in: undamaged, unmodified, with under 50 km on the odometer, and with the steel owner card, key and charger included. We inspect the machine on collection.

If the bike is returned with damage, missing items, or more than 50 km recorded, we may reduce your refund to reflect the loss in value. We will always tell you the amount and the reason before we process it.

HOW TO START A RETURN
Email xerochiron@gmail.com with your order number and the client ID etched on your steel card. We will arrange collection. We collect the bike ourselves and you do not pay return shipping.

REFUNDS
Once the machine is back with us and inspected, we issue your refund to the original payment method within 10 business days. Your bank or card issuer may take a few days more to show it.

CANCELLING BEFORE DELIVERY
You can cancel at any time before your bike is dispatched, for any reason, and receive a full refund with nothing deducted.

CONTACT
xerochiron@gmail.com