Shipping policy

Shipping and delivery

Shipping is free

Delivery is free on every order, to every address we ship to. There is no freight charge, no fuel surcharge and no oversize fee at checkout.

How your bike arrives

We do not hand your Chiron to a parcel courier. It is delivered to your address by our own team or by a specialist vehicle carrier we appoint, on a tail-lift vehicle. Nothing for you to collect and no freight terminal to visit.

Lead time

Bikes ship in 4 to 6 weeks from the day you order. This is an estimate given in good faith, not a guaranteed date. If it is going to take longer we will tell you as soon as we know and you can cancel for a full refund at any time before dispatch.

Your aluminium key case, containing your wireless key and steel owner card, is dispatched separately and normally reaches you several days before the bike does, so you can register your client ID in advance.

Accessories ordered on their own ship within 3 to 5 business days.

Tracking

You will receive updates at every stage: card etched, build checked, dispatched, and on the day, when the driver is close. You can also check the status at any time from the tracking page using the client ID on your steel card.

On the day

We agree a delivery window with you in advance. Someone aged 18 or over must be present to receive the bike and sign for it. If nobody is there we will contact you to arrange another day at no extra cost.

Where we ship

We currently deliver to the addresses listed at checkout. If your location is not there yet, email us.

Duties and taxes

Any import duty or tax that applies to a delivery outside our home market is not included in the price shown and is the responsibility of the recipient, unless we state otherwise at checkout.

Contact

Questions about a delivery: xerochiron@gmail.com