Refund policy

Returns and refunds

We want you to be certain about your Chiron. If it is not right for you, you can return it.

Return window

You have 30 days from the day your bike is delivered to request a return. Accessories and add-ons can be returned within 30 days of delivery.

Condition

To be eligible for a full refund the bike must be in the condition it arrived in: undamaged, unmodified, with under 50 km on the odometer, and with the steel owner card, key and charger included. We inspect the machine on collection.

If the bike is returned with damage, missing items, or more than 50 km recorded, we may reduce your refund to reflect the loss in value. We will always tell you the amount and the reason before we process it.

How to start a return

Email us with your order number and the client ID etched on your steel card. We will arrange collection. We collect the bike and you do not pay return shipping.

Refunds

Once the machine is back with us and inspected, we issue your refund to the original payment method within 10 business days. Your bank or card issuer may take a few days more to show it.

Cancelling before delivery

Because every Chiron is paired to your client ID before it leaves us, you can cancel at any point before dispatch for a full refund with no deduction. Contact us as soon as you can.

Reservation deposits

Where you have paid a deposit to reserve a build slot rather than the full price, that deposit is fully refundable at any time before your bike is dispatched. Ask and we return it, no reason needed and nothing deducted.

Damaged or faulty on arrival

If your bike arrives damaged, or a fault appears that is not caused by use, contact us within 7 days. We will repair it, replace it, or refund it in full, and we cover collection either way. This does not affect your statutory rights.

If we cannot deliver

If we are unable to deliver your machine within the estimated lead time, we will tell you as soon as we know, give you a revised date, and refund you in full on request. You never have to wait on a date we have missed.

Payments made in cryptocurrency

Orders paid in cryptocurrency are refunded in US dollars, or in a US dollar stablecoin, at the US dollar value received at the time of the order. We do not refund in the original coin at a later exchange rate.

Contact

Questions about a return: xerochiron@gmail.com